Patient Information

What to Expect at Your Appointment

Understanding what to expect when you arrive for your first appointment with us, will to help make the process more pleasant for both you and your pet.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there financing options available for my pet’s care?

  We are proud to offer CareCredit and Scratchpay as a financing options. CareCredit offers offer an easy application process that will give you results in minutes.

• Can I get an estimate of costs before treatment begins?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We discuss our written estimate with clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, to ensure we have room in our schedule to see your pet, please call ahead to book an appointment.

  If your pet needs urgent emergency care during our regular business hours, please contact us right away. You will find details of our after-hours emergency partners on our contact page.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  Please let us know as soon as possible If you need to cancel or reschedule your appointment so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, as well as exotic pets such as rabbits and rodents.

• Where can I purchase my pet's prescription and food?

  We welcome you to drop by our Johns Creek animal hospital to immediately purchase any medications or supplies you may need for your pet from our in-house pharmacy and shop.

  If you prefer to shop online, you can purchase all the medications and specialty food your pet needs using our online store.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

• Do you offer any discounts for seniors or military?

  We are pleased to offer discounts for both senior citizens and active military. Click here for more information on our service discounts.

Pet Owner Resources

Here are some helpful links to make your appointment with us a stress-free and convenient experience.